Supply Chain Shortages
BME is Working to Keep You Covered!
To Our Valued Partners:
We hope this letter finds you healthy and we hope you all enjoyed your recent holidays. By now most of you have heard and felt the effects of Covid-19 and the subsequent supply chain shortages and disruptions. Like you, BME is not immune. These supply chain issues are causing us to see many backorders from our vendors on parts and machines creating longer than normal service resolution and machine delivery times. While we cannot control the state of the world right now we can try to reduce the impacts to our respective businesses by keeping the line of communication open to one another.
What BME is Doing:
Keeping our team healthy so that we may safely maintain proper service on your machines to keep your business going.
Reaching out and securing multiple new vendors for toners, parts and other consumables.
Anticipating your, our customers, needs and ordering ahead to maintain a proper flow of inventory.
Checking on parts backorders regularly and communicating to you any updates and pertinent information regarding orders or service requests.
What You Can Do:
If you are able to, let us know the timing and quantity of any anticipated higher volume levels, we will do our part to prepare for this.
Work with our technically trained Dispatcher and remote IT team over the phone to troubleshoot your issue as we try to get you up and running as fast as possible. This is sometimes quicker than waiting for a physical technician.
Communicate with your teams to alert you and us as soon as you see notices or alerts on your copier or printer about any consumables including drums, toners, waste containers/toners, staples, maintenance kits, and etc. This will ensure we get to you before you go down or at least get ahead on ordering the part needed if we happen to not have it in stock.
We also encourage you to visit us on Facebook @BusinessMachinesEquipment to stay up-to-date with any news, products, tips, or services.
Everyone at BME is grateful beyond measure that you continue to choose us to be your printing and IT partner. We know by continuing to work together, maintaining an open line of communication and planning ahead we will all make it through these uncertain times. Please reach out to your account manager or our service team if you have any immediate or future questions or concerns. We are here for you.
Warmest wishes,
The BME Team