Opportunities

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

Supervisory Responsibilities:

• Participates in the hiring and training of departmental managers as well as direct management of the administrative staff.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Performs HR-related tasks (onboarding, payroll, benefits administration, etc.).
• Reviews, analyzes, and evaluates business procedures.
• Implements policies and procedures that will improve day-to-day operations.
• Ensures work environments are adequate and safe.
• Oversees service, admin, and warehouse departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and costs to achieve financial objectives.
• Creates, communicates and explains new directives, policies, or procedures to managers; for major changes, meets with staff to explain changes, answer questions, and maintain morale.
• Improves customer service and satisfaction through policy and procedural changes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.